Welcome to Tonex Bio Organics, a premium skincare brand committed to delivering high-quality products and outstanding customer service. By accessing our website, purchasing our products, or utilizing our services, you agree to abide by the following terms and conditions. We kindly ask that you review them thoroughly before you place your order with us as they contain vital information.
General Terms
1.1. Tonex Bio Organics reserves the right to modify or update these terms and conditions at any time without prior notice. The latest version will always be available on our website.
Your Registration
1.2. You confirm that any personal data you provide when you place an order with us is accurate, and you will notify us immediately of any changes to the personal data by updating these details every time you place an order with us.
Orders and Payment
2.1. All orders placed on our website are subject to acceptance and availability.
2.2. Tonex Bio Organics reserves the right to decline or cancel any order at our discretion. Cancellation of order may be as a result of the following:
(a) Product is out of stock
(b) Our inability to authorize your payment
(c) Limit on our resources we couldn’t plan for
(d) Price and description’s error of the product .
In such cases, any payment made will be refunded in full. We will inform you of this in writing and will not charge you for the product. If we have taken payment prior to non-acceptance of your order then we will refund you according to our return and refund policy, but please note that it can take up to 14 business days for the bank to transfer the funds to you
Shipping and Delivery
3.1. Tonex Bio Organics aims to dispatch orders promptly. Delivery times will vary according to destination and will be confirmed to you once the product is shipped.
3.2. The maximum delivery timeframe will be confirmed in your order confirmation email. If we are unable to meet this timeframe, you have the right to cancel your order by contacting us at tonexbioorganics@gmail.com. In such cases, we may reach out to discuss alternative solutions, such as reimbursement or re-delivery of your products. If no alternative agreement is reached, we will issue a full refund, including delivery fees, within 14 business days from the date your order is canceled due to non-delivery.
3.3. It is your responsibility to provide us with a complete and accurate delivery address information. We will not be liable if you supply us with incomplete or inaccurate information.
3.4. Please be aware that if you opt to utilize any of our delivery partners’ personalized services (such as having your parcel delivered to a neighbor or left in a safe place), we will not be responsible for any loss, damage, or delays of the items.
3.5. The costs of delivery will be as displayed to you on our website before you finalise your order, please check these carefully, you consent to this charge when you submit your order.
Returns and Refunds
4.1. If you receive damaged or defective products, please contact our customer support within seven (7) days of receipt for assistance.
Privacy Policy
5.1. Tonex Bio Organics respects your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Promotions and Discounts
6.1. Promotional offers, discounts, or coupon codes are subject to terms and conditions. They may have expiration dates and specific eligibility criteria.
6.2. Tonex Bio Organics reserves the right to modify, extend, or terminate any promotions or discounts at our discretion
Contact Information
7.1. If you have any questions, concerns, or feedback regarding these terms and conditions or any aspect of our products or services, please contact our customer support at tonexbioorganics@gmail.com.
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. Thank you for choosing Tonex Bio Organics for your skin care needs. We look forward to providing you with exceptional products and service!